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Flexible Technical Support Engineer with two and a half years of experience helping clients maintain smooth operations. Expertise in Hardware and Networking systems, and managing Cloud environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Depended on for knowledge of Network topologies, connections, and configurations
Progamming Languages
Programming languages and tools that I use in my day-to-day.
- Python
- HTML
- CSS
- Javascript
- React.Js
Equipment and Tools
Equipment, devices, and tools that I worked on day to day and have experience with
- Testing and Configuring Cicso Routers and Switches
- Deploying Accton Layer 2 and Configuring Layer 3 Switches
- Deploying and cabling Netgear Layer 2 Switches
- Testing, deploying, and managing Single Mode and Multi Mode Fiber, OM3 and OM4 Standard
- Creating RJ45 patch cables to use between devices and for testing network reliablity
Data Center Support Engineer
Google (Alphabet Inc)September 2024-Present, Moncks Corner, SC
Accomplishments and Responsibilities:
- Deploy and operate new data center infrastructure across teams.
- Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
- Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
- Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, independently.
- Participate in monthly repairs and deployment meetings to ensure continuity between teams and projects.
- Critical work on Campus networking and services to maintain uptime and connections to equipment and machines.
- Site Operations POC for technicians and stakeholders in in business off hours.
- Facilitate training of technicians, both new and experienced, in key job function roles, as their role profile allows.
- On-Call rotation to safeguard against customer downtime and interuptions, maintaning a 24/7 operation.
IT Support Engineer II Team Lead
Amazon Web ServicesJune 2023-Oct 2023, Umatilla OR
Accomplishments and Responsibilities:
- Routinely review ticket queue for large events or systemic issues and address accordingly.
- Prioritize and assign trouble tickets and roles to data center technicians.
- Host weekly standup meetings/keep the team of 15 techs motivated.
- Be a technical and organizational escalation point for techs.
- Direct day to day priorities for a team of 15 technicians, seek ways to improve efficiency.
- Organizational and communication bridge between teams. (I.e. DCEO, Deploy, Install, and Logistics)
- Project management for building assigned.
- Train technicians on day to day operations.
IT Support Engineer II
Amazon Web Services
Apr 2021-June 2023 Umatilla OR
Accomplishments and Responsibilities:
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Delivered Tier-3 support and SME input to internal and external customers.
IT Support Engineer
TEKSystems (Contract Through Amazon Web Services)
Oct 2020-Apr 2021 Umatilla OR
Accomplishments and Responsibilities:
- Maintained response times to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
High School
Aug 2010 - June 2014Graduated from Tri-Cities Prep High School in 2014 with a 3.2 GPA
College
Sep 2014 - Apr 2015Attened College classes at Columbia Basin College and attended Computer Science classes
